How does XSTIX ordering work?
Choose your stick and configuration, add it to your cart, and submit your order. XSTIX will confirm the order by text message and show payment instructions after checkout.
Can I get the sticks shipped directly to me?
We are working towards being able to direct ship to your door. For now, we are only able to distribute them from our local presence in Pennsylvania and Missouri.
Why are your sticks half off from retail?
These sticks have small visual imperfections. These do not interfere with the playability of the stick. They work as good as any retail stick.
Return policy?
If you want a refund, please contact us through the contact page. Please note, refunds will not be given for visual imperfections.
Do these sticks have a warranty?
Since these sticks are outside the retail chain and at a great discount, there is no warranty on them. We have many ice and dek players using our sticks without any issue.
What is a visually imperfect stick?
Exactly how it sounds… it was printed wrong, the artwork was wrong or imperfect, etc. It did not meet retail standards visually. If this concerns you please take that into consideration before ordering.
When will I get my stick(s)? How long does shipping take?
It will take a minimum of 3 weeks from when we order the sticks at the top of the month until they arrive at one of our destinations (PA and MO). When they arrive we will notify you via text to arrange pickup. Typical timeframe is 21-30 days.